DigiCert Website Security Alert - Certificate Management Portals
Incident Report for Digicert Website Security
Monitoring
The issue with our third party ISP outage has been resolved. We activated our secondary route and are monitoring the network.
Posted Nov 01, 2019 - 18:50 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 01, 2019 - 18:24 UTC
Identified
We are experiencing ISP issues and working, as a matter of priority, with the third party to resolve the issue. Apologies for the inconvenience.
Posted Nov 01, 2019 - 18:20 UTC
Update
We are continuing to investigate this issue.
Posted Nov 01, 2019 - 18:17 UTC
Update
We are continuing to investigate this issue.
Posted Nov 01, 2019 - 18:16 UTC
Investigating
We are currently experiencing a technical problem with our Certificate Management Portals system and are working to resolve the issue as quickly as possible.

We are tracking this issue under Case# 01636268

While we work to restore access to our Certificate Management Portals, you can contact us through:

Telephone: Call us

Chat: Chat with us

Email: Message us

We apologize for any inconvenience this may cause you.

DigiCert Website Security Support
Posted Nov 01, 2019 - 18:00 UTC
This incident affects: Enterprise (Managed PKI For SSL Console, API VICE2, CWS - Complete Website Security Console, CIC - Certificate Intelligence Center, SAS - Secure App Service, API - Secure App Service), Partners (SOAP API, Partner Portal, End User Portal), Managed PKI (User Authentication) (MPKI8), and Symantec Trust Center, Code Signing Timestamp Service, Light Enterprise.